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Phantom Flex4K

Welcome to our service and support page for the Phantom Flex4K digital high-speed camera. This is where you will find all of the documents, firmware, and software for the Flex4K camera. We have categorized the material by type so you can easily and quickly find the information you are looking for. If you require additional information please contact us.

PCC Version v2.8.761.0

This version of PCC was released on October 14, 2016.

This installer will install PCC version 2.8.761.0.  Before running this installer, you might want to make a backup of your Phantom folder. 

Release notes can be found here.

Note:  This version of software has an updated 10G driver for those users who are using our UHS (vXXXX) and Cinestation IV products.  If this is the first install of PCC software, the updated 10G driver will be installed as part of the software installation.  If you have a previous version of PCC software already installed on your PC, you will have to manually install the driver.  Please download these instructions to upgrade your 10G driver after you’ve installed PCC v2.8.761.0.

Download the Vision Research ph10g driver manual installation instructions.

There are user guides and thorough software documentation available. Just navigate to the “Help” menu section to get started.

We recommend that the computer you use have a Pentium class microprocessor running 1.7 GHz or higher.  The software will install on the following operating systems:

  • Windows 7 (32 & 64 bit)
  • Windows 8.1 (32 & 64 bit)
  • Windows 10 (32 & 62 bit)

We also recommend you have 4GB of memory and at least 80GB of disk space.

A more powerful computer and fast disk drive will deliver faster display and playback speeds as well as shorter save and download times.

Please visit the "Service Alerts" section in the
Phantom Zone to view any known issues and work-arounds associated with this software release and current Phantom cameras.  Please provide feedback via the PCC forum in the Phantom Zone at www.phantomhighspeed.com/PhantomZone and visit the "Service Alerts" section to view any known issues and work-arounds associated with this release.

 

Warning:  This version of software has only been tested with the firmware versions shown in the table below.  It will work with these or later versions.  If your camera model does not appear below, it has not been tested with v2.8.761.0.  You're more than welcome to download the software as it will not damage the camera however please do make sure you can fully acquire, download and playback a test cine using the acquisition parameters you are going to use before you perform an actual test.

Warning:  If you are upgrading from version PCC 1.3.697.0 or lower, Vision Research recommends that you run the Window Uninstall application prior to installing PCC v2.8.761.0.

To check the firmware version of a camera, run your existing version of the Phantom software, connect to and select the camera of interest, go to "Help --> About" in the Phantom software. If your camera does not meet the minimum firmware requirements and you would like a firmware upgrade, please contact VRI Technical Support.

Camera

Minimum Firmware-FPGA-Kernel or phFW version to run Phantom v2.8.761.0

V411

797-596255-16140

V611

797-596255-16140

V711

797-596255-16140

V341

797-578252-16140

V641

797-578252-16140

V642

776b-607252-16140

Flex 4K

167360237-1200700-587 or ph-Flex4k-65

v1211

14967-580555-563 or ph-v1211-39

v1212

17557-642628-507 or ph-v1212-59

v1611

16416-580555-563 or ph-v1611-42

v1612

17557-642628-507 or ph-v1612-59

v2011

16416-580555-563 orph-v2011-42

v2012

17557-642628-507 or ph-v2012-59

v2511

16416-580555-563 or ph-v1611-42

v2512

17557-642628-507 or ph-v2512-59

Miro M110

18034-916-587 or ph-m110-62

Miro M120

18034-915-587 or ph-m120-62

Miro M140

18034-915-587 or ph-m140-62

Miro M310

18034-916-587 or ph-m110-62

Miro M320S

18034-921-587 or ph-m320s-62

Miro M340

18034-915-587 or ph-m340-62

Miro LC310

18034-916-587 or ph-lc310-62

Miro LC311

18034-916-587 or ph-lc311-62-1

Miro LC110

18034-916-587 or ph-lc110-62

Miro LC111

18034-916-587 or ph-lc111-62-1

Miro LC121

18034-915-587 or ph-lc121-62-1

Miro LC120

18034-916-587 or ph-lc120-62

Miro LC320s

18034-921-587 or ph-lc320s-62

Miro LC321s

18034-921-587 or ph-lc321s-62-1

Miro R110

18034-916-587 or ph-r110-62

Miro R120

18034-915-587 or ph-r120-62

Miro R310

18034-916-587 or ph-r310-62

Miro R320s

18034-921-587 or ph-r320s-62

Miro R111

18034-916-587 or ph-r111-62

Miro R311

18034-916-587 or ph-r311-62

Miro R121

18034-915-587 or ph-r121-62

Miro R321s

18034-921-587 or ph-r321s-62

Miro R341

18034-915-587 or ph-m341-62

Miro R141

18034-915-587 or ph-m141-62

Miro LAB110

18034-916-587 or ph-lab110-62

Miro LAB120

18034-915-587 or ph-lab120-62

Miro LAB140

18034-915-587 or ph-lab140-62

Miro LAB3a10

18034-915-587 or ph-lab3a10-62

Miro LAB320

18034-915-587 or ph-lab320-62

Miro LAB340

18034-915-587 or ph-lab340-62

Miro C110

19665-759-254 or ph-c110-70

Miro C210

18163-759-254 or ph-c210-63

Miro C210j

18163-759-254 or ph-c210j-63

VEO 340S

20123-164408-193 or ph-veo340s-75

VEO 340L

20123-164408-193 or ph-veo340l-75

VEO 410S

20123-164408-193 or ph-veo410s-75

VEO 410L

20123-164408-193 or ph-veo410l-75

VEO 640S

20340-164412-193 or ph-veo640s-75

VEO 640L

20123-164408-193 or ph-veo640l-75

VEO 710S

20123-164408-193 or ph-veo710s-75

VEO 710L

20123-164408-193 or ph-veo710l-75

HD (Refurb)

797-857066-16092

CineStation

797-50179-160140

CineStation 4

167360237-157-563 or ph-csiv-65

Request Download


Firmware Update for Phantom Flex4K

 

The most recent firmware version for the Flex 4K camera is version 167360262 or 87

This upgrade is recommended for Flex 4K cameras.

 

NOTE: If you have a Cinestation IV, you must upgrade the firmware in the Cinestation IV as well.  The firmware for the Cinestation IV is located on the Cinestation IV product page.

Please follow the procedure below to upgrade the firmware in your Phantom Flex 4K.  The firmware package will include the firmware, upgrade instructions and release notes.

1. You will need to download and install the latest version of PCC in order to perform this upgrade.  Attempting to use an older version of PCC software may cause the firmware upgrade to fail, requiring the camera to be returned to Vision Research for service.  Please click on the following link to download the latest version of PCC: Download PCC now.

2.  Download the firmware and save the file in a convenient location on your PC.

3. Follow these instructions: Link to upgrading ph16 cameras.

Please note: While this firmware and the upgrade procedure has been thoroughly tested, upgrading firmware in a camera might render the camera inoperable, requiring return to Vision Research. Do not undergo this procedure if you require use of your camera in the next few weeks. For alternate upgrade options, please contact support@visionresearch.com.

 

Request Download


Firmware Update for Phantom CineStation IV

The most recent firmware version for the CineStation IV is 167360262 or 87

This upgrade is recommended for all CineStation IV’s.

NOTE: If you have a Flex 4K, you must upgrade the firmware in the Flex 4K as well.  The firmware for the Flex 4K is located on the Flex 4K product page.

Please follow the procedure below to upgrade the firmware for your CineStation IV.  The firmware package will include the firmware, upgrade instructions and release notes.

1. You will need to download and install the latest version of PCC in order to perform this upgrade.   Attempting to use an older version of PCC software may cause the firmware upgrade to fail, requiring the CineStation IV to be returned to Vision Research for service.  Please click on the following link to download the latest version of PCC: Download PCC now.

2.  Download the firmware package and save the file in a convenient location on your PC preferably in the Phantom directory.

3. Follow these instructions: Link to upgrading ph16 cameras..

Please note: While this firmware and the upgrade procedure has been thoroughly tested, upgrading firmware in a CineStation IV might render the CineStation IV inoperable, requiring return to Vision Research. Do not undergo this procedure if you require use of your CineStation IV in the next few weeks. For alternate upgrade options, please contact support@visionresearch.com.

Request Download


Phantom Flex4k Left Low Profile

(1.10MB; JPEG; 2144x1500)

Vision Research's Phantom Flex4K Digital High-Speed Camera

Do not enlarge or flip image. Please maintain aspect ratio.

You are about to download the above image. By doing so you agree to the terms and conditions of download expressed on the media download page of this website and below.

 

Label the photo as "Vision Research's Phantom Flex4K digital high-speed video camera."

 

Download Now


Phantom Flex4K Left Main

(1.1MB, JPEG; 2144x1500)

Vision Research's Phantom Flex4K Digital High-Speed Camera.

Do not enlarge or flip image. Please maintain aspect ratio.

You are about to download the above image. By doing so you agree to the terms and conditions of download expressed on the media download page of this website and below.

 

 

Label the photo as "Vision Research's Phantom Flex4K digital high-speed video camera."

 

Download Now


Phantom Flex4K with Accessories

(4.07MB, JPEG, 4272x3126)

Vision Research's Phantom Flex4K with Accessories

Do not enlarge or flip image. Please maintain aspect ratio.

You are about to download the above image. By doing so you agree to the terms and conditions of download expressed on the media download page of this website and below.

 

 

Label the photo as "Vision Research's Phantom Flex4K with accessories digital high-speed video camera." 

Download Now


Phantom Flex4K with CineMag

(1.01MB; JPEG; 1800x1509)

Vision Research's Phantom Flex4K with CineMag Digital High-Speed Camera

Do not enlarge or flip image. Please maintain aspect ratio.

You are about to download the above image. By doing so you agree to the terms and conditions of download expressed on the media download page of this website and below.

 

 

Label the photo as "Vision Research's Phantom Flex4K with CineMag digital high-speed video camera."

 

Download Now


CineMag IV & CineStation IV

 

Phantom CineMag IV and CineStation IV, used with the Flex4K and Ultrahigh-Speed Cameras: v1212, v1612, v2012, v2512

Download Now


CineMag IV

 

Phantom CineMag IV, comes in 1TB and 2TB sizes and works with the Flex4K and Ultrahigh-Speed cameras: v1212, v1612, v2012, v2512

Download Now


CineStation IV

 

Phantom CineStation IV for offline management of content stored on a CineMag IV

Download Now


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